Pro Balance ™ [ Proactive Monitoring, Maintenance, and Support ]
Computer problems waste your valuable time. With Pro Balance™ your staff stays productive, your data is protected and you find permanent confidence and peace-of-mind. Keep everyone working with network monitoring, preventive maintenance and a friendly, knowledgeable helpdesk ready when you need it. Manage risk with one monthly payment and no long term commitment. Stay on top of it all with a dashboard delivered to your inbox.
Pro Balance™ is available in four levels, depending on your needs. Note that higher levels include all of the lower levels, for example Silver includes Bronze, etc.
Which level Pro Balance is right for my business?
| Pro BalanceTM Levels | Platinum Workstation | Gold Network | Silver Server | Bronze Data |
| Server Data Protection | • | • | • | • |
| Server Health Monitoring | • | • | • | • |
| Server Status Monitoring | • | • | • | • |
| Project Discounts | • | • | • | • |
| Fixed Monthly Investment | • | • | • | • |
| No Term Commitment | • | • | • | • |
| Server Preventive Maint. | • | • | • | |
| Server Helpdesk | • | • | • | |
| Guaranteed Response Time | • | • | • | |
| Network Health Monitoring | • | • | ||
| Extended Hours Helpdesk | • | • | ||
| Pro BalanceTM Edge ® | • | • | ||
| Workstation Health Monitor | • | |||
| Workstation Prev. Maint. | • | |||
| End-User Helpdesk | • | |||
| On-Site Service Included | • |
The table above and the table below present the same information, but with different layouts.
| Platinum | Business with little or no internal technology support who want a reliable partner to take care of all of the details, server, network and workstations, helpdesk and on-site, so the staff can focus on the core business. |
| Gold | Business with a critical line-of-business application and more than one location requiring 100% uptime, having a dedicated or part-time in-house technical support staff who can provide first-level support and maintenance for the users. |
| Silver | Business with a key line-of-business application requiring near 100% uptime, having a dedicated or part-time in-house technical support staff who can provide first-level support and maintenance for the network and users. |
| Bronze | Business with an experienced and dedicated in-house technical support staff who maintains and manages the server, network and workstations, but wants outside support to manage day-to-day backups and for timely management reports showing network health. |
