Gold's Gym Franchises See Vast Improvement in Managed Services by Switching to Data Balance

Gold’s Gym Franchises See Vast Improvement in Managed Services by Switching to Data Balance

A Gold’s Gym franchise with four locations across Tampa, St. Petersburg and Clearwater, Fla., saw immediate and positive change when it switched to Data Balance for IT services. The gym’s previous systems integrator could not guarantee availability of Aphelion, the company’s main retail application that keeps track of member dues, conducts credit card transactions in the retail store and assists customer service representatives to sign up new members. According to Mellissa Johnson, office manager for the franchises, all four locations experienced severe periods of downtime over the course of several months, costing the company $10,000 per month per location. In addition, the previous company’s engineers were constantly working on the systems, inconveniencing end users and preventing them from helping customers.

After firing the old systems integrator, the Gold’s Gym franchises hired Data Balance to take over the management and monitoring of its IT systems. Data Balance leveraged Kaseya software solutions to immediately audit the network and started undoing the damage the previous provider had done over the years. Using Kaseya’s remote technology, Data Balance engineers patched and updated all the systems on the network, ensuring they were running optimally and were secured properly from external threats.

“The difference between the two companies is night and day,” Johnson said. “Data Balance seems to have a better handle on what our IT needs are and what is on our network. It’s like they have a crystal ball.”

All maintenance is done remotely through the Kaseya solution without end users even being aware that they system they are using is being monitored and updated. In fact, Data Balance engineers are barely even seen on location, eliminating the inconvenience customer service reps felt when the other company’s employees were hanging around. In addition, the proactive maintenance through Data Balance’s Pro Balance services has eliminated downtime, ensuring that the employees have continuous access to the business applications they need to help customers and conduct retail transactions.

“Since Data Balance has taken over as our managed service provider, we’ve experienced very little downtime, improving the productivity of our employees, who in turn provide better customer service to our members, sign up more clients and sell more merchandise,” said Johnson.

Excerpted from a business case study prepared by Kaseya, a global provider of Managed Service Automation (MSA) software for IT solutions providers and corporate IT organizations.

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