The term Unified Communications – often called UC – sounds like tech jargon, but the name actually does a great job of describing the combination of communication tools that is empowering business teams. Quite simply, the sum of technologies like Voice over IP (VoIP), video conferencing, email and instant messaging is greater that its parts. By unifying these elements and others into one solution, greater synchronization is possible, with many communications happening in real time.
Each year more and more businesses use Unified Communications to work smarter and save money. How can UC help your company? Read on …
Increased Productivity
Not surprisingly, a survey by CIO Magazine reveals that 64 percent of IT decision makers have seen productivity gains from their UC solutions. These tools have simplified team collaborations. Employees are using UC for follow-me-anywhere phone access, to synchronize messages across PDAs and laptops, to send faxes directly from their computers and to hold video chats with remote customers and teams.
Faster Response Time
Just over half of CIO’s survey respondents report benefiting from the ability to deliver information faster. While quick turnaround contributes to the enhanced productivity mentioned above, it also delivers benefits in the form of happier customers and competitive advantages. Think about it – do you want to be the company that responds to a client in two days or one?
Improved Client Service
In addition to responding to clients faster, UC is supporting better customer care by enabling features like automated account access, online bill paying, and other perks that increase customer satisfaction.
Reduced Costs
UC reduces operating expenses by making business processes more efficient. It frees teams to work from different locations without losing touch with clients and staff. Even better, remote staff can interact with the home office in real-time. Phone calls can follow road warriors to any location. Contact databases can be shared and synched across multiple platforms. Clients can be serviced with fewer on-site visits, saving travel time and money.
Flexibility
UC platforms allow users to send messages on one medium and receive them on another. Voice mail messages can be read in email boxes and accessed on PDAs. Faxes can be sent from a laptop instead of a separate fax machine. Phone calls can be made or received from a computer, even if they originated on a land line.
Is your company ready to benefit from Unified Communications? Contact Data Balance at 727-463-0602 to learn more.
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